Refund policy

Because our alfajores are food products prepared or reserved for a specific order, we do not accept returns.

Cancellations: You may request cancellation until production or reservation begins. After that point, cancellation is not guaranteed.

Order problems: Contact hello@sweets-coffee.com within 24 hours of delivery or pickup with your order number and a photograph when relevant. If we verify that an order was incorrect or damaged, we will provide a replacement or refund.

Allergies: Ingredients and major allergens are shown on each product page and physical label. Customers with allergy concerns should review them before ordering.

Failed delivery: If delivery cannot be completed because the address is incorrect or the recipient is unavailable, any redelivery is subject to availability, scheduling, and an additional disclosed delivery fee.